Pratyancha Financial Services Limited (PFSL) has its own values, code of conduct and systems designed to offer better customer services and maintain transparency in all its transactions. The Company is keen to ensure that these core values, code of conduct and follow-up systems are implemented in letter and spirit. The customer is the focus of the institution's products, services and people. The institution's business growth depends entirely on the customers' satisfaction with what it offers them. Hence, a suitable mechanism needs to be ensured for receiving and redressing customer grievances. Any complaints made by the customer against institution needs to be addressed immediately.

Objective:
The objective of creating this mechanism is to ensure that the customer satisfaction is intact and the interest of the customer is not effected in prejudice manner. We have put into into place an appropriate system to address queries/grievances raised by our members.

Grievance Redressal / Nodal officer Name and Address:-

Arthmate's Nodal Officer Details:-
Mr. Hitesh Bhansali
The Nodal Officer, Mamta Projects Pvt. Ltd.,
Room no 1528,15th Floor,
Bengal Intelligent Eco EM-3,
Sector-V, Salt Lake City
Kolkata-700091
Phone: +91-8336901719
Email: statutory.compliance@arthmate.com
Website: https://www.arthmate.com
Visit Arthmate's Term and Policy